Its debatable…Speak Up!

June 23, 2008

Orbitz Price Guarantee

Filed under: Forensics - General,Organizing and planning,Travel — bk2nocal @ 11:26 am

With the additional costs of flying nowadays, it seems pretty important to be getting the cheapest price possible.  I previously posted on this blog about Yapta (read about it here) which allows you to request a refund if a cheaper ticket on your same flight comes available.  But, according to Go Green Travel, Orbitz has taken it one further.  They will now refund the difference, without you having to request it, if ANYONE books a cheaper ticket on your same flight at a later date.  The Go Green Travel post about it includes the small print for you.  Orbitz does have a booking fee, but if you know you’ll get the cheapest possible ticket, it seems worth it.

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8 Comments »

  1. Direct quote from Orbitz: I understand that you booked your flight reservation and the fare is
    lower now on the website. You want a refund for the price difference.

    It is very disappointing to learn of the situation you encountered and I sincerely apologize for any inconvenience you have experienced.

    The Orbitz flight search displays the most up-to-date information on
    fare availability. Orbitz is required to apply the fare(s) and fare
    rules(s) applicable at the time of purchase.

    If you booked a ticket on Orbitz.com and a lower fare for the same
    flights, dates, airline and travelers is found on another web site, you
    may be entitled to a $50 coupon per ticket toward your next Orbitz
    purchase.

    The lower fare must be found, and the claim form submitted by Midnight
    Central Time on the date of the original purchase. The Orbitz Low Fare
    Promise applies only to airline tickets purchased on Orbitz.com for
    travel within the domestic 50 United States, and only for tickets
    purchased using a valid credit card with a United States billing
    address.”

    I don’t think it says anywhere on Orbitz’ website that the lower fare must be purchased from another website. I purchased tickets to Hawaii only to find out they went down by $100 shortly thereafter. Maybe I need further help, please!

    Comment by Dianne Gray — September 10, 2008 @ 9:54 am | Reply

  2. The “low price guarantee” is a bit of a sham. Orbitz trumpets that “you find a lower price on the same flight, and we’ll refund the difference and give you $50 toward your next purchase”.

    The problem is that there are so many stipulations that the claim is pretty much hollow.

    For example, I just found out today that the terms and conditions state that the offer is only valid the very same day you book a flight! The whole reason I booked as early as I did was that I believed I had a “low fare guarantee” in case fares came down in the future and fares have indeed dropped 25%!

    Apparently there’s also some stipulation that if someone books the same flight on the same day/time (with the exact same number of passengers!) through Orbitz.com, that you may see some sort of refund, but the odds of the stars aligning for that to happen are very slim, as I’m sure Orbitz is well aware of.

    In short, forget about the Orbitz “low fare guarantee”! For practical purposes, it really doesn’t exist.

    Comment by Colin — December 2, 2009 @ 11:23 am | Reply

    • I booked a flight hotel package last week (9uaf5x) with Orbitz.. A few days later the price had dropped from $1267 to Flight + Hotel package ($1,235 Total). When I called Orbitz I was informed by an Orbitz operator that the Orbitz price asurance guarantee only applies to hotel and flight reservations purchased seperately.
      Once again a company is spending millions on deceptive advertising. Looks like BP is not the only guilty corporation.

      Comment by Robert Bradfield — July 14, 2010 @ 9:10 am | Reply

  3. Wow, this really is horrible. I’ve been using Orbitz for our reservations this semester, but I am definitely going to look into other choices now that I am aware of this. This seems like some kind false advertising…but, who has the time to make a claim?!!? Very disappointing Orbitz. Thanks for the question and feedback…

    Comment by bk2nocal — December 2, 2009 @ 12:43 pm | Reply

    • Very wise. I have been looking for a forum to vent my frustration with Orbitz. The price of my tickets dropped $150 one day before the flight. When I called and spoke to an agent, and she said it would be adjusted by “tech.” When no adjustment came (after our trip had passed) I contacted them 2 additional times, the last time having them say that it had been forwarded to another area and I would have to contact them by email – which I did. I heard back from them immediately and they said that they sold none of the tickets at the lower price so I would not receive their guarantee. All I can say is the flight was sold out so somebody sold them. I now believe this “guarantee” is like so many warranties I’ve purchased over the years – there is always some loophole for them to squeeze through and not honor their promise. No more Orbitz for me.

      Comment by S. Poor — February 19, 2013 @ 11:15 am | Reply

      • Good to know. I wondered how good the response would be. I always question the “give me your money, I will hold on to it and give it back if something better comes along” methods of saving money. It is frustrating that they advertise such a deal and then don’t follow through on it though. Thanks for letting my readers know though!

        Sue Peterson, Director of Speech and Debate at CSU Chico sepeterson@csuchico.edu 530-898-4771

        My daughter was saved by a heart transplant! Please consider becoming a donor. Check out http://www.donatelife.net/ for more information! You can read my daughter’s story at http://asecondheart.blogspot.com

        Comment by bk2nocal — March 2, 2013 @ 4:37 pm

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