06.23.08
Orbitz Price Guarantee
With the additional costs of flying nowadays, it seems pretty important to be getting the cheapest price possible. I previously posted on this blog about Yapta (read about it here) which allows you to request a refund if a cheaper ticket on your same flight comes available. But, according to Go Green Travel, Orbitz has taken it one further. They will now refund the difference, without you having to request it, if ANYONE books a cheaper ticket on your same flight at a later date. The Go Green Travel post about it includes the small print for you. Orbitz does have a booking fee, but if you know you’ll get the cheapest possible ticket, it seems worth it.
Dianne Gray said,
September 10, 2008 at 9:54 am
Direct quote from Orbitz: I understand that you booked your flight reservation and the fare is
lower now on the website. You want a refund for the price difference.
It is very disappointing to learn of the situation you encountered and I sincerely apologize for any inconvenience you have experienced.
The Orbitz flight search displays the most up-to-date information on
fare availability. Orbitz is required to apply the fare(s) and fare
rules(s) applicable at the time of purchase.
If you booked a ticket on Orbitz.com and a lower fare for the same
flights, dates, airline and travelers is found on another web site, you
may be entitled to a $50 coupon per ticket toward your next Orbitz
purchase.
The lower fare must be found, and the claim form submitted by Midnight
Central Time on the date of the original purchase. The Orbitz Low Fare
Promise applies only to airline tickets purchased on Orbitz.com for
travel within the domestic 50 United States, and only for tickets
purchased using a valid credit card with a United States billing
address.”
I don’t think it says anywhere on Orbitz’ website that the lower fare must be purchased from another website. I purchased tickets to Hawaii only to find out they went down by $100 shortly thereafter. Maybe I need further help, please!